Privacy Policy

At La Oveja Negra Eatery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with us, whether in person, on our website, through online orders, or via marketing channels.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information:

• Name
• Email address
• Phone number
• Delivery/billing address
• Payment information (processed securely through third-party providers)
• Birthdate (for promotions, if provided)

b. Non-Personal Information:

• Browser type and device information
• IP address
• Website usage data (pages visited, time spent, etc.)

2. How We Collect Information

We collect information when you:

• Make a reservation
• Sign up for our newsletter or marketing communications
• Join our loyalty program
• Interact with our website (cookies and similar tracking tools)
• Contact us via email, phone, or web forms
• Participate in surveys, contests, or promotions

3. How We Use Your Information

We use your information to:

• Process and fulfill orders and reservations
• Send you order confirmations and updates
• Provide customer support
• Send promotional offers, newsletters, or updates (if you’ve opted in)
• Ensure the security and integrity of our systems.

4. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

• Service providers (e.g., payment processors, delivery partners, reservation platforms)
• Marketing platforms (for email and SMS communication, if you’ve opted in)
• Legal authorities, if required by law or to protect our rights

All third-party service providers are required to keep your information secure and confidential.

5. Marketing & Opt-In Consent

If you opt in to receive marketing from us, we may send emails or SMS messages about promotions, events, or special offers. You can opt out at any time by:

• Clicking "Unsubscribe" in email footers
• Replying “STOP” to SMS messages
• Contacting us at Anel@laovejanegraeatery.com.

We will never contact you for marketing without your explicit consent.

6. Data Security

We implement reasonable security measures to protect your data. While no system is 100% secure, we strive to safeguard your information from unauthorized access or misuse.

7. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website with the new effective date.